Bankruptcy Specialist I

Job Summary:

The Bankruptcy Specialist 1 will be responsible for reviewing and monitoring potential bankruptcy customers that have been identified through calls placed/received, Electronic Bankruptcy Notifications, and/or Filing notifications received through the Bankruptcy Servicer. The Bankruptcy Specialist 1 is responsible to facilitating Bankruptcy protection and coding, cancelation of repossession assignments and sales as well as Bankruptcy case servicing.  The Bankruptcy Specialist I is responsible to handle customer, attorney, trustee and bankruptcy servicer calls in accordance with Quality Assurance requirements, as well as State and Federal regulations.  Review and facilitation of customer correspondence where applicable will be handled.

Job Duties:

• Handle and process assigned volume within Bankruptcy functions for appropriate handling within established SLA and quality requirements
• Complete review of and code accounts appropriately based on potential and actual bankruptcy notifications received through Electronic Bankruptcy Notifications, correspondence and calls
• Service Potential and Protected Bankruptcy calls within established call handling, quality assurance and correspondence requirements
• Complete end to end Bankruptcy functions with accuracy and timeliness and in compliance with Bankruptcy regulations, policy and procedure
• Assist other departments, bankruptcy trustees, bankruptcy attorneys as well as the Bankruptcy Servicer as needed
• Other duties as assigned

Education and Work Experience:

• High school diploma or equivalent.
• One (1) year of experience in servicing center environment
• Experience in Bankruptcy regulations and processes preferred
• Knowledge of Bankruptcy process, regulations, requirements and structure preferred
• General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
• Established verbal and written communication skills.
• Working knowledge of Microsoft Office Suite, including Excel and Word.
• Ability to maintain confidentiality
• Adaptable to changes within a face paced environment

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