Privacy center
What does Exeter Finance do with your personal information?
Federal law gives consumers the right to limit some, but not all, sharing. Continue reading to learn more.
why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some, but not all, sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
what?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and income
- Account balances and payment history
- Credit history and credit scores
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information, the reasons Exeter Finance LLC chooses to share, and whether you can limit this sharing.
to limit our sharing
Complete this form and mail it to the address provided.
Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
questions?
Call (800) 321-9637 during our business hours.
Hours:
Mon. – Fri. 8:00 AM – 7:00 PM (CT)
Sat. 8:00 AM – 5:00 PM (CT)
How does Exeter Finance LLC protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Exeter Finance LLC collect my personal information?
We collect your personal information, for example, when you
- apply for financing or use your credit or debit card
- pay your bills or give us your contact information
- provide account information
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
- sharing for affiliates’ everyday business purposes-information about your creditworthiness
- affiliates from using your information to market to you
- sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account.
definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.
- Our affiliates include companies with an Exeter name; financial companies such as Exeter Funding II LLC.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
- Nonaffiliates we share with can include financial service providers, motor vehicle dealers, insurance companies, aftermarket product providers, and direct marketing companies.
Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
- Our joint marketing partners include financial service providers, motor vehicle dealers, and insurance companies.
Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
To offer our products and services to you
Information about your transactions and experiences
Information about your creditworthiness
other important information
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
Nevada Residents:
If you are a resident of Nevada, the following Telemarketing Notice applies to you. We may contact you by telephone to offer additional financial products and services that may be of interest to you. You may elect to include your telephone number on our internal Do-Not-Call list if you do not wish to receive telemarketing calls from us. If your telephone number is included on our internal Do-Not-Call list, we may still contact you for servicing purposes. To include your account on our Do-Not-Call list, please (i) follow the instructions in the “To Limit Our Sharing” box on page 1 of this document, (ii) call us toll free at 1-800-321-9637 or (iii) write in your request to: Exeter Finance, PO Box 166008, Irving, TX 75016. Nevada residents may contact us or the Nevada Attorney General for further information about these rights. Contact the Nevada Attorney General by calling 1-775-684-1100, sending an email via the Attorney General’s “contact us” page at http://ag.nv.gov/Contact/Contact/ or by writing to: Office of the Attorney General, Nevada Department of Justice, Bureau of Consumer Protection, 100 North Carson Street, Carson City, NV 89701
You may also register your phone number with the Federal Do-Not-Call Registry at 1-888-382-1222 or visit the website at www.donotcall.gov. Nevada customers are provided this notice under Nevada state law.
Texas Residents:
For questions or complaints about this loan, contact Exeter Finance LLC by telephone at 800-321-9637, or via email at [email protected]. The lender is licensed and examined under Texas law by the Office of Consumer Credit Commissioner (OCCC), a state agency. If a complaint or question cannot be resolved by contacting the lender, consumers can contact the OCCC to file a complaint or ask a general credit-related question. OCCC address: 2601 N. Lamar Blvd., Austin, Texas 78705. Phone: (800) 538-1579. Fax: (512) 936-7610. Website: occc.texas.gov. E-mail: [email protected].
Vermont Residents:
You do not need to choose the following options on page 1 because we have already done so for you:
- Do not share information about my creditworthiness with your affiliates for their everyday business purposes.
- Do not share my personal information with nonaffiliates to market their products and services to me.
This means that we do not share information about your creditworthiness with our affiliates for our affiliates’ everyday business purposes; and we not share your personal information with nonaffiliates to market to you.
For joint marketing with other financial companies, we share only the following personal information about you: name, contact information, and our own transaction and experience information.
What does Exeter Finance do with your personal information?
why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
what?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and income
- Payment information and history
- Email address
- Employment information
- Home address
- Vehicle information
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Exeter Finance LLC chooses to share; and whether you can limit this sharing.
to limit our sharing
Complete this form and mail it to the address provided.
Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
questions?
Call (800) 321-9637 during our business hours.
Hours:
Mon.-Fri. from 8 a.m.-7 p.m.
Sat. from 8 a.m.-5 p.m. CT
How does Exeter Finance LLC protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Exeter Finance LLC collect my personal information?
We collect your personal information, for example, when you
- apply for financing or use your credit or debit card
- pay your bills or give us your contact information
- provide account information
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
- sharing for affiliates’ everyday business purposes-information about your creditworthiness
- affiliates from using your information to market to you
- sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account.
definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.
- Our affiliates include companies with an Exeter name; financial companies such as Exeter Funding II LLC.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
- Exeter Finance LLC does not share with nonaffiliates so they can market to you.
Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
- Our joint marketing partners include financial service providers, motor vehicle dealers, and insurance companies.
other important information
California Residents
California law requires us to provide specific disclosures to you in a separate document entitled "Important Privacy Choices for Consumers." The “Important Privacy Choices for Consumers” notice is provided to you here.
To limit our sharing, please follow the instructions in the “To Limit Our Sharing” box above on this page. You may also do so by using the “Important Privacy Choices for Consumers” notice and following the instructions in it.
Note that the “To Limit Our Sharing” box on page 1 of this document includes an option to limit our affiliates’ use of your personal information to market to you. The “Important Privacy Choices for Consumers” notice does not include this option.
We at Exeter Finance LLC (“Exeter”) respect your concerns about privacy. This Online Privacy Notice describes the types of personal information we obtain through the Site, how we may use the information, with whom we may share it and the choices you may have regarding our use of the information. We also describe the measures we take to safeguard the information and tell you how to contact us about our privacy practices.
This Online Privacy Notice applies to personal information we obtain through this website and other sites, applications and other data collection points that link to this Online Privacy Notice (collectively, the “Site”). Other privacy principles or policies could apply depending on how you interact with us, the financial products or services you may ultimately obtain from us, or the jurisdiction in which we are doing business with you.
If you are a California consumer and would like information about our online and offline privacy practices, please see our “California Consumer Privacy Statement” available here.
information we obtain
We may obtain the following types of personal information when you choose to provide it through our Site:
- Contact information, such as your name, phone number, postal address and email address;
- account number, zip code and last four digits of your Social Security number when you register for an online account;
- login credentials, such as your username and password;
- financial account information when you make a payment to us; and
- any other personal information in content you provide on our Site.
In addition, when you visit our Site, we may collect certain information by automated means, such as cookies and web beacons. The information we obtain in this manner includes IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, and dates and times of website visits. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon”, also known as an Internet tag, pixel tag or clear GIF, is a tiny graphic image that may be used on our Site. Through these automated collection methods, we obtain “clickstream data,” which is a log of content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site.
how we use the information we obtain
We use the information we obtain through the site to:
- Create and manage your account;
- offer products and services to you;
- communicate with you about, and administer your participation in, surveys, events, programs, contests, promotions and other offers;
- display content on our Site;
- respond to and communicate with you about your requests, questions and comments;
- operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and Site; and performing accounting, auditing, billing, reconciliation and collection activities);
- perform data analyses and other processing (including market and consumer research, trend analysis, financial analysis, anonymization, encryption and tokenization of personal information);
- protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
- comply with and enforce applicable legal requirements, relevant industry standards and our policies.
In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users’ visits to our Site, (ii) delivering content tailored to our users’ interests and the manner in which our users browse our Site, and (iii) managing our business. We also use this information to help diagnose technical and service problems, administer our Site, and identify users of our Site. We use clickstream data to determine how much time users spend on web pages of our Site, how users navigate through our Site, and how we may tailor our Site to better meet the needs of our users. We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection
information we share
We do not sell or otherwise share personal information about you, except as described in this Online Privacy Notice. We share personal information with third parties who perform services on our behalf. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We also may share the personal information we obtain with our joint marketing partners.
We also may disclose information about you (i) if we are required to do so by law or legal process, (ii) in response to requests by government agencies, such as law enforcement authorities, (iii) for the purpose of or in connection with legal proceedings, or otherwise for the purpose of establishing, exercising or defending our legal rights or (iv) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
your choices
We offer you certain choices about how we communicate with you and what information we collect from you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as indicated in the How To Contact Us section of this Online Privacy Notice.
links to other websites
Our Site may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with Exeter. Linked websites typically have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Exeter, any use of those websites, or the privacy practices of those websites.
how we protect personal information
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
children's personal information
Our Site is designed for a general audience and is not directed to children. We do not knowingly collect or solicit personal information from children under the age of thirteen (13) through our Site. If we become aware that we have collected personal information from a child under thirteen (13), we will promptly delete the information from our records. If you believe a child under thirteen (13) may have provided us with personal information, please contact us as specified in the How to Contact Us section of this Online Privacy Notice.
updates to our online privacy notice
This Online Privacy Notice will be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our Site to notify you of any significant changes to our Online Privacy Notice and indicate at the top of the notice when it was most recently updated.
how to contact us
If you have any questions about this Online Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by phone at 844-565-0377 or by email at [email protected].