Servicing Vendor Manager (Repo)

Job Summary

The Servicing Manager – Vendor Support works directly with 3rd party vendors. This position is responsible for oversight and management of 3rd party vendors. Reporting directly to the Director of Vendor Management, this position will oversee day to day operations for 3rd party vendors. They will manage reporting, performance management, and communicate with vendors on a daily basis.  

Essential Functions

• Provides clear direction to 3rd party vendors to strategically achieve targets.
• Serves as primary contact for production issue notification, escalation and resolution of day-to-day operations including monitoring of key performance indicators.
• Ensures clarity, accountability, communication and cooperation between Exeter and the vendor network.
• Establishes and develops a relationship and rapport with 3rd party vendors to assess their current performance levels as compared to contract requirements/service level agreement (SLA).
• Defines desired targets or goals and partners with vendors to identify actions required to bring performance into target range. Builds an integrated implementation plan to achieve overarching strategic goals.
• Maintains a process of continuous review, feedback, and action in order to spot areas of opportunity.
• Interpret, communicate, and implement company policies and procedures which promote appropriate controls and governance, confidentiality of customer and company information, and compliance with all state and federal laws.
• Other duties as assigned.

Education and Experience

• College degree or equivalent work experience.
• Six (6) plus years of experience, with one (1) plus years of management experience.
• Knowledge of state and federal collection laws, as well as bankruptcy laws required.
• Proficient in Microsoft Office Suite, including Excel and Word.

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