Welcome, we’re glad you’re here.
We believe in building trust from day one and creating an experience that makes things easier for you. Let us show you how.
Choose your payment option
By mail, phone, online with QuickPay or MyAccount,debit, recurring AutoPay (no fee), MoneyGram®, or Western Union®.*
Manage your account with ease
MyAccount is a secure online portal that gives you 24/7 access to your Exeter account.
Understand your statement
For an overview of your monthly statement, check out this informative guide.
Get the support you need
Chat with a live agent in MyAccount or call us at (800) 321-9637. Our office hours are Monday-Friday 8am-7pm, CST and Saturdays 8am-5pm, CST.
*Third-party processing fees may apply
Did we mention we make it easy? Like, really easy.
Simple interest explained
A simple interest loan is just that: simple. Interest accrues daily on the unpaid balance of the contract. With each payment, interest is paid down first, and the remaining amount is applied to the principal and any fees. At the beginning of the loan, more of the payment goes toward interest. But as the balance shrinks, so does the interest owed. Missed payments and other factors such as due date changes and payment extensions can lead to more interest as interest accrues between payments. Making payments early and for more than the minimum amount due can lead to less interest and an early payoff.
May I request a payment extension?
Yes, to verify if your account is eligible, call (800) 321-9637.
How do I request a name change on my account?
Submit two forms of identification that support the name change (e.g., driver’s license; marriage certificate; part of the divorce decree) and mail or fax them to the attention of Customer Service. Be sure to include your account number.
Mailing address:
Exeter Finance
Attn: Customer Service
2250 W. John Carpenter Freeway
Irving, TX 75063
Fax number:
(214) 572-8199
How is my information protected?
We take the security of your account very seriously and use industry-backed security standards, including: firewalls, intrusion detection software, and encryption to prevent unauthorized access. If you ever suspect unauthorized access to your account, please call us immediately at (800) 321-9637. Visit our Privacy Center to learn more.
I received a letter or email from Exeter, but I don’t have an Exeter account. What should I do?
If you recently applied for financing through an automobile dealership or refinancing program, Exeter Finance was included as an option. We’re obligated to send you the letter you received as a follow-up. If you want additional information, please follow the instructions in the letter. If the letter references another topic, call (800) 321-9637 for assistance.
I think my debit card or bank account number was used fraudulently to make a payment. What can I do?
We work hard to keep your personal and financial information safe. Together, we can prevent your information from getting into the wrong hands. If you believe that an unauthorized person has accessed your account, call us immediately at (800) 321-9637.
Empower your financial journey
