Bankruptcy Specialist

Job Summary:

The Bankruptcy Specialist is responsible for the day-to-day administration of bankruptcy accounts, including processing bankruptcy filings, maintaining account records, monitoring case activity, and ensuring compliance with legal and regulatory requirements. Works with customers, attorneys, trustees, vendors, and internal business partners to support accurate and timely servicing of bankruptcy accounts.

Job Duties:

• Review, analyze, and process bankruptcy filings, notifications, correspondence, and other account activity to determine account status and ensure appropriate handling in accordance with established service levels, quality standards, and legal requirements.
• Perform bankruptcy account maintenance activities, including account reconciliation, correction of discrepancies, and processing of servicing actions to ensure accurate account administration throughout the bankruptcy lifecycle.
• Monitor bankruptcy accounts and complete required documentation, recordkeeping, loan modifications, payment deferrals, and other account adjustments in a timely and accurate manner.
• Communicate with customers, attorneys, trustees, vendors, and other stakeholders to obtain information, resolve bankruptcy related issues, explain the impact of bankruptcy proceedings, and address account inquiries.
• Partner with Legal, Collections, Servicing, and other internal business partners to ensure bankruptcy accounts are managed appropriately, including matters related to defaults, repossessions, charge-offs, and regulatory compliance.
• Ensure compliance with bankruptcy regulations, company policies, audit requirements, and industry standards by maintaining current knowledge of applicable laws, procedures, and servicing practices.
• Regular attendance and punctuality during scheduled work hours are essential functions of this position. The position requires the employee to report as scheduled and on time and to be present during the hours necessary to perform the position’s essential duties and meet operational requirements.

Education and Work Experience:

• Required Experience: 1+ years in Servicing - Auto Finance, Bankruptcy experience highly preferred but not required.
• High School Diploma or equivalent degree preferred
• Working knowledge of bankruptcy processes and regulations, including Chapter 7 and Chapter 13 proceedings.
• Strong understanding of loan servicing processes and account maintenance activities.
• Effective communication and customer service skills with the ability to interact professionally with customers and external stakeholders.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities while maintaining quality and compliance standards.
• Proficiency with loan servicing systems, Microsoft Office applications, and other business tools

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