The digital transformation of the auto industry

Exeter examines how customer behaviors are directly affecting the car-buying experience and shaping the future within the industry.

Exeter reflects on the history of automotive advancements made by Black automotive innovators through the years. Read on for the stories of three Black pioneers of the industry whom we’re thankful for.

In 2021, Exeter has plenty of celebrating to do. We started the year in January celebrating one million customers. In a few months, we’ll...

As America aims to reach a target of 50 percent electrification of new vehicles by 2030, auto makers are hitting the gas on model production. Here are three exciting first-edition electric vehicles hitting the market in 2023.

We love cars. The way they look, the way they sound. The way they make us feel when we hit the open road. Yet, as great as cars are, sometimes vehicle-related terms aren’t always positive. Here’s a short list of six terms we hope you’ll tap the brakes on using.

Exeter Chief Compliance Officer and 2022 Women in Auto Finance honoree Meredith Garland-Hannifin shares her professional perspective on why risk and compliance are essential to the success of financial services companies and their customers.

It’s National Veterans and Military Families month, and one of our community pillars here at Exeter is to serve our veterans. Here’s how the company honors our military veterans and armed forces members in a special way each year.

The list of must-take road trips in the U.S. is almost endless. Here’s Exeter’s list of eight regional road trips to check out this fall.

We just hosted our bi-annual Dealer Satisfaction Survey, and the results are in! In this round of survey questions, we asked participants about their DealerPortal user experience. Here’s what we learned.

In our latest Dealer Information Hub blog post, we take a deeper look at the many ships, trucks and trains involved in the extensive journey to get most news cars to your dealership.

Does your dealership have a loyalty program for customers? Loyalty program perks are a great way to keep your auto customers engaged with your business.

Check out the stories of three incredible Exeter women in honor of Women’s Equality Day, Aug. 26.

Due to supply chain shortages, the automotive industry is turning to 3D printing to combat current manufacturing woes.

Who knew selecting a paperless servicing option could actually earn someone more ‘paper’ in return? Well, we did! Learn more about our most recent customer sweepstakes.

What is defined as “good credit” when it comes to buying a vehicle? According to Experian, almost half of auto consumers need near-prime or non-prime financing to finalize their purchase.

A survey shows that dealers and auto consumers crave transparency when it comes to auto finance. At Exeter, we’re leveraging technology to bring them just that.

Working with first-time automobile buyers can be difficult when they have limited credit. Exeter can help.

Research shows that many Americans live paycheck to paycheck – no matter their income level. Despite this, Exeter may be able to help.

The chain of auto consumerism doesn’t stop with an initial purchase. Here are a few ways to keep customers engaged with your dealership after they drive off the lot.

Research shows that more than 60 percent of auto consumers rely on auto dealers for help when it comes to finding financing.

Recent research shows 88 percent of customers expect a brand or organization to have an online self-service portal. Our customers have MyAccount, and now our dealers have DealerPortal.

Exeter’s service journey doesn’t stop with our dealer partners. When their customers become our customers, we take good care of them, too.

In 2021, the U.S. Government signed an Executive Order into effect setting a target of 50 percent electrification of new vehicles by 2030. Ambitious? Maybe not.

In December, we asked our core dealer partners which program helped them the most. The results are in, and here’s what they said…

Plenty of headlines lately tell what sounds like a dismal story for America’s car dealers. However, one study indicates overall car buying satisfaction remains at a near-record level.

For many of us, travel is inevitable during the holiday season and into the new year. Each winter, we make our plans, pack up our stuff and get on our way -- with Thanksgiving and December holidays being the driving force behind all of this travel.

Do you recall the story problems in math class when you were in high school? Remember the one about the train leaving Chicago and heading east at 60 miles per hour and the train leaving New York traveling west at 50 miles per hour? You had to figure when and where they’d meet, which is something nowadays you’d think the railroad companies would know how to do without asking a 10th grader.

McKinley Thompson Jr., Homer B. Roberts and Garrett Morgan – Perhaps you’ve heard of them.

When your automobile dealership works with Exeter, you should expect the best. Here are excerpts from our Code of Conduct - so you know precisely what we expect from our team...

Autotrader said it developed its top ten “based on previous ‘Best New Car’ winners, as well as vehicles from the list of Best Electric Cars for 2021.” ...Listed alphabetically by make, here’s what they came up with.

When the COVID-19 vaccine was first made available in the U.S., many distribution points were quickly overwhelmed by throngs of people who wanted to receive it.

At Exeter, we’re proponents of women making waves in the auto finance industry, and we strive to create an evolving professional ecosystem where all our team members can excel – both within the company and outside of it...

Next week, independent auto dealers from across the country will be traveling to San Antonio, Texas, and Exeter will be there, too. We’ll all be attending the 75th annual National Independent Automobile...

This week, we’re celebrating 15 years in the auto finance business here at Exeter! Most days lately, we’ve got our noses to the grindstone. But with this special anniversary upon us, we’re taking some time to...

Last week, a video from Exeter’s Senior Vice President of Sales, Matt Page, landed in the email inboxes of our dealer partners. The prompt? Placing a mental wager on how this year’s Fourth-of-July car sales went compared to years gone by...

As we head into the summer selling season at auto dealerships across America, it’s easy to get discouraged. There is continuing news of a chip shortage, which is impacting vehicle inventory...

Do you dream of owning a cherry red sports car? Or maybe a baby blue convertible? You may be dreaming about cars in vivid color, but when it comes to actually making a purchase, most of us buy something a lot more boring...

You have heard of INDYCAR and NASCAR racing. They’re well-known staples of the American auto racing scene. Around the world, though...

To the uninitiated, being a smooth talker may seem to be the most valuable skill a successful auto salesperson needs. The smart money...

Our Dealer Sales Managers (DSMs) are charged with building relationships with auto dealers in their respective territories and helping...

What would you think if your boss said something like this about you: “While I think all our executives are bright, talented leaders, I am fond of...

Exeter relies on many partners during the life of a typical loan. At the beginning, we work with auto dealers as they help their customers...

As springtime arrives, Americans are receiving the COVID-19 vaccine, and we all hope the pandemic will soon be behind us. As we head...

Congratulations. We did it. Together. Exeter has now served one million customers. And as an auto dealership owner, leader or employee, you...

Exeter helped its first customer finance the purchase of a car in the spring of 2006. Since then, we’ve helped 999,999 more. We met our...

You’ve got a potential car buyer on the lot. The customer has looked over several models you’ve got available, taken a couple of test drives...

Next week may be the best time EVER to buy a car. Think about it. Traditionally, the last week of the year is always a terrific time to...

Looking for a fantastic new vehicle? Who isn’t, right? One way to find out which new models are hot and worthy of consideration is to check...

With Thanksgiving upon us, we’re trying to do our part to make sure no one in America goes hungry. We started by offering a holiday meal...

Veterans Day is a time for us to pay our respects to those who have served in the U.S. military. For one day, we stand united in respect...

What do you do when you’re driving? No, we don’t mean daydream, talk on the phone or listen to music. We mean sit. You take a seat...

If you want your employees to take good care of your customers, take good care of your employees. At Exeter Finance, one of the many...

Wondering how to get a Diversity & Inclusion initiative started in your organization? We asked Charita Henderson, Exeter’s Vice President...

We all love a good party. Getting together with friends, family members and fellow enthusiasts to celebrate something special is always fun...

We’ve got our sights set on #1. That’s right. We’re going after the #1 cause of death in the United States: heart disease. This month, Exeter...