Story Archive

Exeter salutes its best!

Our Dealer Sales Managers (DSMs) are charged with building relationships with auto dealers in their respective territories and helping them understand what we can do for their customers. Every DSM on our team does a great job, but some of them stand out among all the rest. Today, we salute our best from last year.

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Why our award matters to your dealership

What would you think if your boss said something like this about you: “While I think all our executives are bright, talented leaders, I am fond of telling them that when Michele is present that the rest of us are merely competing to see who’s the second-smartest person in the room!”...

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Auction Awards 2020

Exeter relies on many partners during the life of a typical loan. At the beginning, we work with auto dealers as they help their customers purchase the perfect vehicle. At the end of the cycle, we sometimes work with auction partners to sell vehicles that have come back into our possession. As a way of recognizing those partners, each year Exeter honors three auctions nationally with our eXcellence award...

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Gas up the car and go

As springtime arrives, Americans are receiving the COVID-19 vaccine, and we all hope the pandemic will soon be behind us. As we head toward summer, it’s still hard to predict what impact coronavirus will have on upcoming vacation and travel plans. But at least one publication is predicting it will be another big year for family car trips.

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We did it together

Congratulations. We did it. Together. Exeter has now served one million customers. And as an auto dealership owner, leader or employee, you played a part in helping us reach that major milestone. If your dealership has ever submitted even a single application to us since we were founded in 2006, we want you to know we appreciate your contribution to our success.

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Celebrating Black History Month by saying “thanks”

In 2021, Exeter has plenty of celebrating to do. We started the year in January celebrating one million customers. In a few months, we’ll celebrate our 15th anniversary in business. We expect to find some other reasons to revel and rejoice this year as well. And each time, we plan to mark the occasion the same way – by saying “thanks.”

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A million thanks for a million customers

Exeter helped its first customer finance the purchase of a car in the spring of 2006. Since then, we’ve helped 999,999 more. We met our one millionth customer in January as he was purchasing a car at Toyota of Dallas. He’s Raul Trevino Jr. of Ennis, Texas, and we surprised him while he was at the dealership...

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Helping a customer who doesn’t have prime credit

You’ve got a potential car buyer on the lot. The customer has looked over several models you’ve got available, taken a couple of test drives and finally made a selection. Now it’s time to close the sale. But when you start the paperwork, you find out the customer has subprime credit. What does that mean?

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Now’s your chance

Next week may be the best time EVER to buy a car. Think about it. Traditionally, the last week of the year is always a terrific time to buy a new vehicle. Dealerships are looking to finish the year on a positive note, and manufacturers usually offer some great deals to support year-end sales.

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Saluting the best of 2021

Looking for a fantastic new vehicle? Who isn’t, right? One way to find out which new models are hot and worthy of consideration is to check out more than two-dozen semi-finalists in the North American Car, Utility and Truck of the Year (NACTOY) awards.

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No one should be hungry

With Thanksgiving upon us, we’re trying to do our part to make sure no one in America goes hungry. We started by offering a holiday meal to every member of the Exeter team. Then we donated hundreds of turkeys to Feeding America to help fight hunger in our community in the Dallas/Fort Worth area.

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Honoring our veterans

Veterans Day is a time for us to pay our respects to those who have served in the U.S. military. For one day, we stand united in respect for all the men and women who have proudly worn a uniform in defense of our nation.

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Take a seat

What do you do when you’re driving? No, we don’t mean daydream, talk on the phone or listen to music. We mean sit. You take a seat – every time you’re in the car, for every mile you travel, for every minute you’re in the vehicle.

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It’s all about the people

If you want your employees to take good care of your customers, take good care of your employees. At Exeter Finance, one of the many people who takes good care of our employees is our Chief Human Resources Officer, Michelle Whatley. She leads the team that recruits, hires, trains, retains and supports well over 1,000 Exeter employees. We think she’s great at it, and we’re not alone in that thinking.

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Promoting Diversity & Inclusion

Wondering how to get a Diversity & Inclusion initiative started in your organization? We asked Charita Henderson, Exeter’s Vice President of Leadership Development and co-chair of our D&I initiative, what steps you should take to get underway.

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Time to plan the pickup party

We all love a good party. Getting together with friends, family members and fellow enthusiasts to celebrate something special is always fun. And in the spirit of organizing a festive, extraordinary event, we suggest that everyone start planning an important birthday party now.

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We’re going after #1

We’ve got our sights set on #1. That’s right. We’re going after the #1 cause of death in the United States: heart disease. This month, Exeter Finance is joining millions of Americans in the fight against heart disease and stroke.

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Improving auto dealership efficiency

Entire organizations exist to make business – and more specifically, business processes – more efficient. They look for ways companies can do work more quickly and accurately to increase productivity, boost customer satisfaction and lift profitability.

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Building a culture of compliance in auto finance

Effective collaboration between the first and second lines of defense.

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Supporting America’s Wounded Warriors

We’re asking our employees, dealers, customers, business partners and friends to join us in supporting the Wounded Warrior Project this month.

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Six ways to stay safe behind the wheel at night

Did you hear the story about the guy who worked from home during the COVID-19 pandemic? His car got three weeks to the gallon! Seriously, if you haven’t done as much driving lately as you usually do, it might not be a bad idea to brush up on some safe-driving tips before you head back to the office.

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Two-dozen top summertime road trips

Summer has arrived, and we’re ready to hit the open road. We’ve done some looking around and come up with a list of two-dozen top road trips. Let’s get in the car and go!

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Is blue the best?

The PANTONE Color Institute has named PANTONE 19-4052 “Classic Blue” the Color of the Year 2020. And why not? According to the company, Classic Blue instills calm, confidence and connection.

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Low-cost repair states

When your car’s “check engine” light comes on, the state you live in affects how much you’ll pay for the repairs.

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In tough times, Americans turn to their autos

As Americans maintain their social distance because of the COVID-19 pandemic, people are looking for unique, creative ways to celebrate the good news in life.

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Credit scores explained – sort of

Do you know what a “subprime” credit score is? The answer is that it depends on whom you ask. Each of the major consumer credit bureaus defines it differently. Here’s how the bureaus define the categories. FICO credit scores range from 300 to 850; higher scores mean better credit.

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An open letter to auto dealers from Exeter Finance CEO Jason Grubb

It has been said that adversity is the true test of character. It’s easy to be well mannered and soft spoken on beautiful, sunny days when you don’t have a care in the world. But what we say and how we behave when times are tough speak volumes about who we really are.

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How to be the best

At Exeter, one of the ways we try to stay on top of our game is through extensive training. Our Dealer Sales Managers (DSMs), for example, recently spent a full week together learning more about our industry and our dealers.

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Customers with bankruptcies need reliable transportation, too

When a customer is looking for a new or used car, you don’t have to automatically rule them out just because they have filed for bankruptcy[1] in the past.

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Why we should all love a good down payment

It may seem counterintuitive to think that auto finance companies, like Exeter, are happy to lend less money. In fact, you might think it would hurt us to lend less money. The truth, though, is that it helps. It helps the consumers who borrow the money and purchase the cars, automobile dealerships where cars are sold, and lenders like Exeter. It’s a true win-win-win situation.

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Best Used Cars for Under $20,000

Consumer Reports examined years of test data and hundreds of thousands of survey responses to find the best used cars for under $20,000.

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Why do we even need subprime anyway?

We’ve heard it all before: Subprime customers are poor. They’re deadbeats. They shouldn’t be able to buy new things if they can’t afford them. Wrong, wrong and wrong. Each one of those statements is completely false. And we’d like to tell you why in three short thoughts.

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Honoring the 2019 Women in Auto Finance

We’re elated to share that Exeter’s Chief Information Officer, Michele Rodgers, was named to the “2019 Women in Auto Finance” list by Auto Fin Journal and SubPrime Auto Finance News.

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Discontinued Cars in 2020

Nine car models will be disappearing in the United States in 2020. Thanks to the boom in SUV sales, these cars are going, going, gone.

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Let it snow

Does it seem like the leaves just stopped falling? It was only yesterday that it was autumn, right?

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Exeter FICO Scores

What do you know about FICO scores -- beyond that they span a range from 300-850? Learn what these scores mean to Exeter, our dealers and our customers in the latest post from the Exeter blog.

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We’re not your father’s Exeter Finance

We want you to know we’re not your father’s Exeter. We’re proud to say we’re new and improved as compared to the auto finance company we were a handful of years ago.

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