Dealer Information Hub
Compliance is about more than obligation
Nov 22 2022 8:48 PM
Exeter Chief Compliance Officer and 2022 Women in Auto Finance honoree Meredith Garland-Hannifin shares her professional perspective on why risk and compliance are essential to the success of financial services companies and their customers.
Read MoreExeter values our veterans
Nov 08 2022 2:33 PM
It’s National Veterans and Military Families month, and one of our community pillars here at Exeter is to serve our veterans. Here’s how the company honors our military veterans and armed forces members in a special way each year.
Read MoreAdd these eight U.S. road trips to your list
Oct 31 2022 5:40 PM
The list of must-take road trips in the U.S. is almost endless. Here’s Exeter’s list of eight regional road trips to check out this fall.
Read MoreResults from our August Dealer Satisfaction Survey
Oct 04 2022 7:59 PM
We just hosted our bi-annual Dealer Satisfaction Survey, and the results are in! In this round of survey questions, we asked participants about their DealerPortal user experience. Here’s what we learned.
Read MoreHow many people does it take to sell a new vehicle?
Sep 22 2022 8:18 PM
In our latest Dealer Information Hub blog post, we take a deeper look at the many ships, trucks and trains involved in the extensive journey to get most news cars to your dealership.
Read MoreRewarding loyalty; perpetuating business
Sep 08 2022 5:05 PM
Does your dealership have a loyalty program for customers? Loyalty program perks are a great way to keep your auto customers engaged with your business.
Read MoreContinuing to forge a path forward
Aug 25 2022 8:46 PM
Check out the stories of three incredible Exeter women in honor of Women’s Equality Day on Aug. 26.
Read More3D printing drives automotive industry amid supply shortages
Aug 18 2022 8:54 PM
Due to supply chain shortages, the automotive industry is turning to 3D printing to combat current manufacturing woes.
Read MoreExeter customer wins $10,000 for going paperless
Aug 04 2022 8:02 PM
Who knew selecting a paperless servicing option could actually earn someone more ‘paper’ in return? Well, we did! Learn more about our most recent customer sweepstakes.
Read MoreExeter’s approval rates surpass 90 percent in some FICO categories
Jul 21 2022 4:21 PM
What is defined as “good credit” when it comes to buying a vehicle? According to Experian, almost half of auto consumers need near-prime or non-prime financing to finalize their purchase.
Read MoreLeveraging technology to enhance transparency
Jun 28 2022 5:24 PM
At Exeter, we’ve put technology to work not just for ourselves, but for our dealers and customers alike.
Read More10 ways Exeter helps dealers get first-time buyers approved
Jun 15 2022 8:24 PM
Working with first-time automobile buyers can be difficult when they have limited credit. Exeter can help.
Read More$100 grand ain’t what it used to be
May 31 2022 7:30 PM
Research shows that many Americans live paycheck to paycheck – no matter their income level. Despite this, Exeter may be able to help.
Read MoreThree ways to keep your dealership top-of-mind with consumers
May 17 2022 2:15 PM
The chain of auto consumerism doesn’t stop at an initial purchase. Here are a few ways to keep customers engaged with your dealership after they drive off the lot.
Read MoreConsumers rely on auto dealers – Auto dealers rely on Exeter
May 03 2022 9:02 PM
Research shows that more than 60 percent of auto consumers rely on auto dealers for help when it comes to finding financing.
Read MoreHelping dealers work smarter, not harder
Apr 22 2022 4:33 PM
Recent research shows 88 percent of customers expect a brand or organization to have an online self-service portal. Our customers have MyAccount, and now our dealers have DealerPortal.
Read MoreKeeping the bar high in customer service
Mar 31 2022 4:31 AM
Exeter’s service journey doesn’t stop with our dealer partners. When their customers become our customers, we take good care of them, too.
Read MoreTop car movies of all time
Mar 23 2022 7:58 PM
While we don’t claim to be movie critics ourselves, we took the word of several movie critics to bring you Exeter’s unscientific list of can’t-miss car movies.
Read MoreElectrifying America
Mar 09 2022 3:34 PM
In 2021, the U.S. Government signed an Executive Order into effect setting a target of 50 percent electrification of new vehicles by 2030. Ambitious? Maybe not.
Read MoreWe asked - You answered
Feb 23 2022 6:02 PM
In December, we asked our core dealer partners which program helped them the most. The results are in, and here’s what they said…
Read MoreReport says consumers are still shopping for vehicles despite headlines
Feb 08 2022 8:50 PM
Plenty of headlines lately tell what sounds like a dismal story for America’s car dealers. However, one study indicates overall car buying satisfaction remains at a near-record level. The remedy? Stay the course!
Read MoreThree names in the automotive industry worth knowing
Jan 26 2022 2:23 PM
McKinley Thompson Jr., Homer B. Roberts and Garrett Morgan – Perhaps you’ve heard of them.
Read MoreWhat you can expect from us
Jan 19 2022 3:02 PM
ethicsexeterauto finance
When your automobile dealership works with Exeter, you should expect the best. Here are excerpts from our Code of Conduct - so you know precisely what we expect from our team...
Read MoreHere are the top used cars of 2021
Dec 15 2021 2:00 PM
Autotrader said it developed its top ten “based on previous ‘Best New Car’ winners, as well as vehicles from the list of Best Electric Cars for 2021.” ...Listed alphabetically by make, here’s what they came up with.
Read MoreArrive at your destination safely this holiday season
Nov 17 2021 4:23 PM
For many of us, travel is inevitable during the holiday season and into the new year. Each winter, we make our plans, pack up our stuff and get on our way -- with Thanksgiving and December holidays being the driving force behind all of this travel...
Read MoreWomen making waves in auto finance
Nov 10 2021 9:00 AM
At Exeter, we’re proponents of women making waves in the auto finance industry, and we strive to create an evolving professional ecosystem where all our team members can excel – both within the company and outside of it...
Read MoreWhat are the odds?
Oct 20 2021 8:00 AM
Do you recall the story problems in math class when you were in high school? Remember the one about the train leaving Chicago and heading east at 60 miles per hour and the train leaving New York traveling west at 50 miles per hour? You had to figure when and where they’d meet, which is something nowadays you’d think the railroad companies would know how to do without asking a 10th grader.
Read MoreWhy you should go to the dentist
Sep 22 2021 8:00 AM
When the COVID-19 vaccine was first made available in the U.S., many distribution points were quickly overwhelmed by throngs of people who wanted to receive it. Although there was nothing funny about the situation, there was a meme that circulated on social media that addressed the situation in a humorous way.
Read MoreBridging the gap between auto lenders and independent dealers
Aug 18 2021 8:00 AM
Next week, independent auto dealers from across the country will be traveling to San Antonio, Texas, and Exeter will be there, too. We’ll all be attending the 75th annual National Independent Automobile Dealers Association (NIADA) Convention and Expo. The convention affords dealers the opportunity to learn the latest about their industry from experts in a variety of fields – like auto finance.
Read MoreAll the wiser
Jul 21 2021 8:00 AM
This week, we’re celebrating 15 years in the auto finance business here at Exeter! Most days lately, we’ve got our noses to the grindstone. But with this special anniversary upon us, we’re taking some time to look up and take in everything we’ve accomplished since being established in 2006...
Read MoreA reflection of resilience
Jul 15 2021 8:00 AM
Last week, a video from Exeter’s Senior Vice President of Sales, Matt Page, landed in the email inboxes of our dealer partners. The prompt? Placing a mental wager on how this year’s Fourth-of-July car sales went compared to years gone by...
Read MoreShades required: Bright summer ahead
Jun 23 2021 8:00 AM
As we head into the summer selling season at auto dealerships across America, it’s easy to get discouraged. There is continuing news of a chip shortage, which is impacting vehicle inventory...
Read MoreGray is the way
Jun 09 2021 8:00 AM
Do you dream of owning a cherry red sports car? Or maybe a baby blue convertible? You may be dreaming about cars in vivid color, but when it comes to actually making a purchase, most of us buy something a lot more boring...
Read MoreThe longest race in the world
May 26 2021 8:00 AM
You have heard of INDYCAR and NASCAR racing. They’re well-known staples of the American auto racing scene. Around the world, though, perhaps no race is as prestigious as the 24 Hours of Le Mans. First held 98 years ago today...
Read MoreThe most important skill for selling cars
May 12 2021 8:00 AM
To the uninitiated, being a smooth talker may seem to be the most valuable skill a successful auto salesperson needs. The smart money, though, says the opposite is true...
Read MoreExeter salutes its best!
Apr 28 2021 8:00 AM
Our Dealer Sales Managers (DSMs) are charged with building relationships with auto dealers in their respective territories and helping them understand what we can do for their customers. Every DSM on our team does a great job, but some of them stand out among all the rest. Today, we salute our best from last year.
Read MoreWhy our award matters to your dealership
Apr 14 2021 8:00 AM
What would you think if your boss said something like this about you: “While I think all our executives are bright, talented leaders, I am fond of telling them that when Michele is present that the rest of us are merely competing to see who’s the second-smartest person in the room!”...
Read MoreAuction Awards 2020
Mar 31 2021 8:00 AM
Exeter relies on many partners during the life of a typical loan. At the beginning, we work with auto dealers as they help their customers purchase the perfect vehicle. At the end of the cycle, we sometimes work with auction partners to sell vehicles that have come back into our possession. As a way of recognizing those partners, each year Exeter honors three auctions nationally with our eXcellence award...
Read MoreGas up the car and go
Mar 17 2021 8:00 AM
As springtime arrives, Americans are receiving the COVID-19 vaccine, and we all hope the pandemic will soon be behind us. As we head toward summer, it’s still hard to predict what impact coronavirus will have on upcoming vacation and travel plans. But at least one publication is predicting it will be another big year for family car trips.
Read MoreWe did it together
Mar 03 2021 8:00 AM
Congratulations. We did it. Together. Exeter has now served one million customers. And as an auto dealership owner, leader or employee, you played a part in helping us reach that major milestone. If your dealership has ever submitted even a single application to us since we were founded in 2006, we want you to know we appreciate your contribution to our success.
Read MoreCelebrating Black History Month by saying “thanks”
Feb 18 2021 8:00 AM
In 2021, Exeter has plenty of celebrating to do. We started the year in January celebrating one million customers. In a few months, we’ll celebrate our 15th anniversary in business. We expect to find some other reasons to revel and rejoice this year as well. And each time, we plan to mark the occasion the same way – by saying “thanks.”
Read MoreA million thanks for a million customers
Feb 03 2021 8:00 AM
Exeter helped its first customer finance the purchase of a car in the spring of 2006. Since then, we’ve helped 999,999 more. We met our one millionth customer in January as he was purchasing a car at Toyota of Dallas. He’s Raul Trevino Jr. of Ennis, Texas, and we surprised him while he was at the dealership...
Read MoreHelping a customer who doesn’t have prime credit
Jan 20 2021 8:00 AM
You’ve got a potential car buyer on the lot. The customer has looked over several models you’ve got available, taken a couple of test drives and finally made a selection. Now it’s time to close the sale. But when you start the paperwork, you find out the customer has subprime credit. What does that mean?
Read MoreNow’s your chance
Dec 23 2020 8:00 AM
Next week may be the best time EVER to buy a car. Think about it. Traditionally, the last week of the year is always a terrific time to buy a new vehicle. Dealerships are looking to finish the year on a positive note, and manufacturers usually offer some great deals to support year-end sales.
Read MoreSaluting the best of 2021
Dec 09 2020 8:00 AM
Looking for a fantastic new vehicle? Who isn’t, right? One way to find out which new models are hot and worthy of consideration is to check out more than two-dozen semi-finalists in the North American Car, Utility and Truck of the Year (NACTOY) awards.
Read MoreNo one should be hungry
Nov 25 2020 9:00 AM
With Thanksgiving upon us, we’re trying to do our part to make sure no one in America goes hungry. We started by offering a holiday meal to every member of the Exeter team. Then we donated hundreds of turkeys to Feeding America to help fight hunger in our community in the Dallas/Fort Worth area.
Read MoreHonoring our veterans
Nov 11 2020 9:00 AM
Veterans Day is a time for us to pay our respects to those who have served in the U.S. military. For one day, we stand united in respect for all the men and women who have proudly worn a uniform in defense of our nation.
Read MoreTake a seat
Oct 28 2020 8:00 AM
What do you do when you’re driving? No, we don’t mean daydream, talk on the phone or listen to music. We mean sit. You take a seat – every time you’re in the car, for every mile you travel, for every minute you’re in the vehicle.
Read MoreIt’s all about the people
Oct 14 2020 8:00 AM
If you want your employees to take good care of your customers, take good care of your employees. At Exeter Finance, one of the many people who takes good care of our employees is our Chief Human Resources Officer, Michelle Whatley. She leads the team that recruits, hires, trains, retains and supports well over 1,000 Exeter employees. We think she’s great at it, and we’re not alone in that thinking.
Read MorePromoting Diversity & Inclusion
Sep 30 2020 8:00 AM
Wondering how to get a Diversity & Inclusion initiative started in your organization? We asked Charita Henderson, Exeter’s Vice President of Leadership Development and co-chair of our D&I initiative, what steps you should take to get underway.
Read MoreTime to plan the pickup party
Sep 16 2020 8:00 AM
We all love a good party. Getting together with friends, family members and fellow enthusiasts to celebrate something special is always fun. And in the spirit of organizing a festive, extraordinary event, we suggest that everyone start planning an important birthday party now.
Read MoreWe’re going after #1
Sep 02 2020 8:00 AM
We’ve got our sights set on #1. That’s right. We’re going after the #1 cause of death in the United States: heart disease. This month, Exeter Finance is joining millions of Americans in the fight against heart disease and stroke.
Read MoreImproving auto dealership efficiency
Aug 19 2020 8:00 AM
Entire organizations exist to make business – and more specifically, business processes – more efficient. They look for ways companies can do work more quickly and accurately to increase productivity, boost customer satisfaction and lift profitability.
Read MoreBuilding a culture of compliance in auto finance
Aug 05 2020 8:00 AM
Effective collaboration between the first and second lines of defense.
Read MoreSupporting America’s Wounded Warriors
Jul 22 2020 8:00 AM
We’re asking our employees, dealers, customers, business partners and friends to join us in supporting the Wounded Warrior Project this month.
Read MoreSix ways to stay safe behind the wheel at night
Jul 08 2020 8:00 AM
Did you hear the story about the guy who worked from home during the COVID-19 pandemic? His car got three weeks to the gallon! Seriously, if you haven’t done as much driving lately as you usually do, it might not be a bad idea to brush up on some safe-driving tips before you head back to the office.
Read MoreTwo-dozen top summertime road trips
Jun 24 2020 8:00 AM
Summer has arrived, and we’re ready to hit the open road. We’ve done some looking around and come up with a list of two-dozen top road trips. Let’s get in the car and go!
Read MoreIs blue the best?
Jun 10 2020 8:00 AM
The PANTONE Color Institute has named PANTONE 19-4052 “Classic Blue” the Color of the Year 2020. And why not? According to the company, Classic Blue instills calm, confidence and connection.
Read MoreLow-cost repair states
May 27 2020 8:00 AM
When your car’s “check engine” light comes on, the state you live in affects how much you’ll pay for the repairs.
Read MoreIn tough times, Americans turn to their autos
May 06 2020 8:00 AM
As Americans maintain their social distance because of the COVID-19 pandemic, people are looking for unique, creative ways to celebrate the good news in life.
Read MoreCredit scores explained – sort of
Apr 01 2020 8:00 AM
Do you know what a “subprime” credit score is? The answer is that it depends on whom you ask. Each of the major consumer credit bureaus defines it differently. Here’s how the bureaus define the categories. FICO credit scores range from 300 to 850; higher scores mean better credit.
Read MoreAn open letter to auto dealers from Exeter Finance CEO Jason Grubb
Mar 25 2020 8:00 AM
It has been said that adversity is the true test of character. It’s easy to be well mannered and soft spoken on beautiful, sunny days when you don’t have a care in the world. But what we say and how we behave when times are tough speak volumes about who we really are.
Read MoreHow to be the best
Mar 17 2020 8:00 AM
At Exeter, one of the ways we try to stay on top of our game is through extensive training. Our Dealer Sales Managers (DSMs), for example, recently spent a full week together learning more about our industry and our dealers.
Read MoreCustomers with bankruptcies need reliable transportation, too
Mar 10 2020 8:00 AM
When a customer is looking for a new or used car, you don’t have to automatically rule them out just because they have filed for bankruptcy[1] in the past.
Read MoreWhy we should all love a good down payment
Mar 03 2020 8:00 AM
It may seem counterintuitive to think that auto finance companies, like Exeter, are happy to lend less money. In fact, you might think it would hurt us to lend less money. The truth, though, is that it helps. It helps the consumers who borrow the money and purchase the cars, automobile dealerships where cars are sold, and lenders like Exeter. It’s a true win-win-win situation.
Read MoreBest Used Cars for Under $20,000
Jan 29 2020 8:00 AM
Consumer Reports examined years of test data and hundreds of thousands of survey responses to find the best used cars for under $20,000.
Read MoreWhy do we even need subprime anyway?
Jan 22 2020 8:00 AM
We’ve heard it all before: Subprime customers are poor. They’re deadbeats. They shouldn’t be able to buy new things if they can’t afford them. Wrong, wrong and wrong. Each one of those statements is completely false. And we’d like to tell you why in three short thoughts.
Read MoreHonoring the 2019 Women in Auto Finance
Jan 15 2020 8:00 AM
We’re elated to share that Exeter’s Chief Information Officer, Michele Rodgers, was named to the “2019 Women in Auto Finance” list by Auto Fin Journal and SubPrime Auto Finance News.
Read MoreDiscontinued Cars in 2020
Jan 08 2020 8:00 AM
Nine car models will be disappearing in the United States in 2020. Thanks to the boom in SUV sales, these cars are going, going, gone.
Read MoreLet it snow
Jan 01 2020 8:00 AM
Does it seem like the leaves just stopped falling? It was only yesterday that it was autumn, right?
Read MoreExeter FICO Scores
Dec 25 2019 8:00 AM
What do you know about FICO scores -- beyond that they span a range from 300-850? Learn what these scores mean to Exeter, our dealers and our customers in the latest post from the Exeter blog.
Read MoreWe’re not your father’s Exeter Finance
Dec 18 2019 8:00 AM
We want you to know we’re not your father’s Exeter. We’re proud to say we’re new and improved as compared to the auto finance company we were a handful of years ago.
Read More